Payment Policy

Thank you for shopping with CoBeauty India. Before placing an order, please read this Payment Policy carefully. By completing a purchase on our website, you acknowledge and agree to the terms outlined below.

1. Accepted Payment Methods

We provide several secure payment options for your convenience:

a. Credit and Debit Cards
We accept all major cards including Visa, MasterCard, American Express, and RuPay.

b. Net Banking
You can make payments directly through your bank account using our secure net banking system.

c. UPI and Digital Wallets
We support trusted payment options such as Paytm, Google Pay, PhonePe, and other UPI-based applications.

d. Cash on Delivery (COD)
COD is available for eligible orders.
Please note:

• COD availability depends on your delivery location and order value.

• A small COD handling charge may apply to cover cash collection and logistics costs.

• CoBeauty reserves the right to disable COD for specific products or customers based on order history or logistical limitations.

2. Currency

All transactions on cobeauty.in are processed in Indian Rupees (INR) in compliance with the Reserve Bank of India (RBI) regulations.
If you use an international payment card, your issuing bank may charge a currency conversion or transaction fee, which is beyond our control.

3. Payment Security

Your payment security is our highest priority.

• All payments are encrypted using SSL (Secure Socket Layer) technology.

• CoBeauty does not store complete credit or debit card information on its servers.

• All payments are processed through PCI-DSS compliant third-party gateways authorized to handle online transactions securely.

In case of high-value or suspicious transactions, CoBeauty may request additional verification before processing the order to ensure the protection of both parties.

4. Payment Confirmation

Once your transaction is successful:

• You will receive an order confirmation email and/or SMS containing your payment and order details.

• If you do not receive confirmation within 12 hours, please check your spam or promotions folder.

• If it still has not arrived, contact our support team at askus@cobeauty.in or +91 76540 83533.

5. Payment Failures

If a payment fails to process:

• Verify that your payment details are correct.

• Check if there are sufficient funds or available credit.

• Try again using an alternate method or contact your bank/payment provider for assistance.

CoBeauty is not responsible for delays or failures caused by third-party payment gateways, technical errors, or banking system outages.

6. Refunds and Cancellations

All refunds and cancellations are handled as per our Refund and Cancellation Policy, available on our website.
Refunds, where applicable, will be credited to the original payment method within the timelines mentioned in that policy.

7. Payment Disputes

If you notice an unauthorized or incorrect charge:

1. Contact our customer support immediately at askus@cobeauty.in.

2. Provide your order number, transaction details, and any supporting documents.

We will investigate the matter promptly in coordination with our payment partners.
CoBeauty is not liable for losses arising from customer negligence, including sharing of payment credentials or unauthorized use of cards by third parties.

8. Policy Updates

CoBeauty reserves the right to modify, update, or amend this Payment Policy at any time without prior notice.
All changes will be effective immediately upon posting on our website. Customers are encouraged to review this page periodically to stay informed.

By placing an order on cobeauty.in, you agree to comply with this Payment Policy and the Terms & Conditions governing your use of the website.

9. Contact Us

If you have any questions or concerns regarding payments or transactions, please contact us:

Email: askus@cobeauty.in
Phone/Chat: +91 76540 83533
Working Hours:
Mon to Sat: 10:30 AM – 7:30 PM
Sun: 10:30 AM – 5:00 PM
Closed on public holidays.

Effective Date: 20-Oct-2025
Website: https://www.cobeauty.in